Shipping
All orders will be shipped to the address listed at checkout. If you need to update the shipping address please notify me as soon as possible.
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PLEASE NOTE: For the duration of the epidemic in the USA, The Colored Umbrella IS NOT responsible for delivery delays caused by the carriers (USPS, UPS etc) and NO refunds will be issued to customers if their order is delayed by the carrier as long as The Colored Umbrella has transferred the package to the carrier and the tracking number is showing that the package is with the carrier.
The Colored Umbrella has tracking information available for each and every package that is shipped. In the event an item is seemingly lost in transit, The Colored Umbrella does wait 15 mailing days (from the shipment date) prior to beginning a research investigation with the mailing authority. If the package is deemed lost by the postal service itself, replacement items will be issued (please allow 7 business days for the research to take place).
If the order is returned to The Colored Umbrella marked as "incorrect address" by the shipping authority, and it was shipped to the address you provided, you will be responsible for the cost to have the items reshipped out. You must provide an updated (correct) mailing address prior to reshipment.
The Colored Umbrella is not liable for packages lost or stolen once the shipping authority has deemed them delivered to your address.
If you need a guaranteed delivery date, please contact The Colored Umbrella prior to ordering. Additional fees will apply.
If items are damaged in transit, The Colored Umbrella will replace items as long as the broken item and original packaging (including box) are kept in order for a claim to be placed through USPS.
Returns/Cancellations
Because most of my items are personalized, returns are not accepted on items unless The Colored Umbrella is at fault. I will be more than happy to work with you, so if you have any issues or concerns please feel free to contact me! All refunds for non personalized items must be approved by The Colored Umbrella prior and are subject to a 20% restocking fee.
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Refunds on customized items will not be given or changes on orders cannot be accepted once the order has entered production.
The Colored Umbrella will not be held responsible for errors that were included in the submitted wording and therefore refunds will not be given due to such errors.
Unless The Colored Umbrella is at fault, the cost of shipping the items back is the buyer's responsibility and only the cost of the product will be refunded once the items are returned (no postage or handling fees will be refunded).
Refunds or replacements will not be sent within 7 days of receiving order.